Advice Works Cheltenham



Training and consultancy in money, debt and benefits advice.
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A Mortgage arrears & debt advice course for Council of Mortgage lenders (CML)

All 10 delegates made comments and were (in full) as follows:

"Content of course excellent, very informative, professional."

"Very knowledgeable and entertaining. Best course I’ve been on for a long time."

"A friendly and approachable attitude."

"Well presented and easy to listen to. Well informative."

"Knowledgeable, interesting workshop with good information offered and excellent handouts."

"Very knowledgeable, enjoyable, good handouts."

"Very enjoyable course."

"Good scenarios and case study."

"Very good, very informative, well presented."

"Very useful."

…and from an email following the course:

"Both Chris and I came away from yesterday’s course enthused with some ideas to build into our processes. Believe me, I wish I could say that about more of the courses I have attended over more years than I care to mention…"


 “We’ve received nothing but positive feedback from your workshops”
2009 email from Claire Ashby CML

"Great feedback from the course and other staff looking forward to the July date"
Pamela Clements, Human resources & Training, Mortgages PLC

"Many thanks for your email & for leaving copies of the booklets.  The team thoroughly enjoyed the training and I will be in touch in due course when we need to rerun the day for future new recruits.

This is the first time we have employed external resource to support on 'skills' training and the feedback has been very positive, so thank you."
Verity Billson, Capital One

"I would like to thank you for the training you gave us on Tuesday it was very helpful and informative
. I hope you do not mind but I have e mailed my colleagues in the arrears forum group (Newcastle, Leeds, Skipton, Norwich & Peterborough etc) on how useful it was and some of them have come back to me for your e mail address."
Sue Mozley, Mortgage Operations, Scarborough Building Society


Vertex (a mortgage servicing company)

"Really felt that Jeff interacted with everyone, answering every question that arose and in depth. Arrears have never been so much fun! "

"Excellent training, probably the most helpful and easiest to take on board in the 3½ years I’ve been at Vertex."


NCI (a mortgage arrears counselling company)

"I'm looking to extend your own slot to one hour for this event following the excellent feedback we have had from the Leeds seminar attendees about your presentation. We all found it highly informative and helpful as well"

From an Essential Guide to Benefits course for GLOMAS

"Good rapport with group."

"Felt I’d learned useful things."

"Tutor excellent, very informative and explanations thorough and understandable."

"Very simply presented, easy to understand."

"I will use the handouts a lot when I get back to work."

"Made the course interesting and fun."

"Very well prepared, very clear, very precise."

"Well presented, ticked all the boxes that needed to be covered."

"Really clear about benefit process."

"The delivery was very clear and Jeff was very accessible to gain info from."

"All good relevant handouts – “my new bible”

"Information, websites, really good."

"Made the course interesting and fun, kept us focussed on the subject."

"Knows his stuff."

"Very good style, good communicator and extremely knowledgeable."

"Knew his subject well and was able to answer all queries clearly and with ease."

"Brill, entertaining, educational."

"Fully confirmed what I know, enlightened things I did not know."

"Explained stuff well and in easy way, kept my attention, made it interesting, never thought that possible."

"Excellent handbook, proceeded with pace and humour."




Essential Guide to Benefits course for IMA

"Made the course enjoyable, not boring, and so easy to take in all the information. Course helped me get my head round complex issues."

"I enjoyed the course, which was due to tutor’s presentation skills and sense of humour."

"Easy to follow materials, strong group interaction, good time management."

"Excellent course will recommend to others."

"Extremely easy to understand and learn from tutor, accessible and easy to understand handouts. Comfortable and friendly environment."

"Excellent tutor, brill!"

"Well run and informative – will be of practical use daily"

"Excellent engagement with the group"

"Jeff managed to get us to do manual tax credits calculations after lunch and not only kept us awake but made us laugh – top trainer."

"Relaxed, easy to understand – extra explanation given where needed, handouts excellent, good sense of humour."

"Fantastic – made a dry subject very entertaining and relevant."

"Superb course, really learned a lot. Would highly recommend the course and tutor."

"Excellent course, very informative and interactive. Thoroughly enjoyed the course and will find the handbook and resources useful – thank you."

"Really great course and brilliant trainer."

"Excellent course, Jeff made a complex course very funny and kept it interesting and informative . I feel I learned a huge amount. Great trainer – thanks."

"Very useful, will use the info daily"

"I really found this training course helpful. Course tutor was brilliant and I’m not just saying that, I really mean it."

"Excellent – learned and laughed a lot."

"A very good refresher course and helpful advice on future changes. Very entertaining presentation."

"Great course, actually learnt quite a lot!"

"Jeff made the sessions very enjoyable and re-enforced my knowledge."

MAT courses

"Great, kept your interest, one of best tutors/ courses I’ve been on."

"Great course, thank you very much, very relevant and interesting."

"He made the subject fun and the day passed quickly."

"Tutor made it very enjoyable and have learned much more than I thought I’d pick up."

"A very good tutor with excellent engaging skills and the ability to engage the whole group into the discussion."

"Very good tutor. Explained the topic with ease with practical examples. I came on the course quite fearful about mortgage arrears and now feel that I can efficiently advise and assist my clients in this area."

"Had a very good day – really enjoyed the course. Would def come again."

"The tutor was very friendly and approachable."

"Great sense of humour, helped to make the day enjoyable."

"Excellent, Jeff very knowledgeable and entertaining."

"Very good trainer, made subject interesting."

"Clear, flexible, good trainer. Exercises done in a non-threatening manner."

"Loved the Geordie Vic Reeves lookalike – delivered the course with a great sense of humour!"

"Very entertaining – thank you!"

"Great course facilitated by a very knowledgeable “funny” person."

"Interesting course and tutor very knowledgeable."

"Jeff is amusing and excellent."

"Very knowledgeable and presented in a relaxed style."

"Trainer was good fun!"

"Great tutor – kept it fun and interesting whilst imparting knowledge in a non-patronising fashion."

"Really great tutor – made it fun."

"Lively, enthusiastic presentation. Very good at getting trainees to participate. I wish there were more trainers who have training skills like Jeff."