In addition, I specialise in two main areas:

My Debt advice and mortgage arrears course provides an essential guide on debt advice to help ensure mortgage arrears staff and others working in the credit industry are fully aware of what debt advice is, which agencies provide it for free and how it can assist customers in arrears. The course points the smart way forward to effective and customer-focussed arrears management.

"Great feedback from the course and other staff are looking
forward to the July date"
A mortgage lender HR and training manager.

My Essential Guide to Benefits including Universal Credit course can be tailor made for mortgage arrears staff, others working in the credit industry or money advisers. It's designed to ensure that customers/ clients do not miss out on money to which they are entitled through ignorance, misinformation or the sheer complexity of the system. It demystifies benefits and provides the information toolkit necessary to help maximise income.

"Made the course enjoyable, not boring, and so easy to take in all the information. Course helped me get my head round complex issues"
An adviser who attended the above course on the IMA programme

Here's a selection of the client organisations that have used my training services:

I've also spoken at CML and IMA conferences and many other learning events. I would be delighted to hear from you if you're looking for a speaker for your event.

I'm an approved Money Advice Trust (MAT) and Institute of Money Advisers (IMA) trainer and regularly deliver courses on their training programmes.