Complaints Policy

We’re committed to giving you the highest standard of service and client care. If you don’t think we’ve done this we would like to hear from you. Please let us know by phoning on 07753 468450 or by emailing jeff.brown@adviceworks.com

What happens after I’ve made a complaint?

When we receive your complaint, we’ll:

• Send an acknowledgement within fourteen days.
• Investigate your complaint and respond fully within four weeks

Financial Ombudsman Service

If you are a client of our money advice service you can use the Financial Ombudsman Service. If you don’t think we’ve resolved your complaint or we take more than eight weeks to send a final response you can contact the Financial Ombudsman Service.

For more information you can visit their website at www.financial-ombudsman.org.uk or phone them on 0800 023 4567 or 0300 123 9123. You can also email them at complaint.info@financial-ombudsman.org.uk or write to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR